Zonetransfers is a B2B supplier of private transfers and airport transfers for travel agencies, tour operators, DMCs, hotels, inbound operators and MICE events. It works as a supplier, not a B2C marketplace: it provides net rates so the agency sets its own selling price, prepayment per service that locks the vehicle and guarantees availability, and direct contact with a real person — no platforms, no app sign-ups. Coverage across 59 airports in 20 countries.
These are the terms on which Zonetransfers works with travel agencies, tour operators and DMCs. Net rate sheets are issued per destination, adapted to each agency's operation.
| Item | Condition |
|---|---|
| Commercial model | Net rates. The agency receives a fixed cost price per route and vehicle type and sets its own selling price freely. Zonetransfers does not work on commission. |
| Payment | Prepaid, per service. Payment confirms the booking, locks the specific vehicle and guarantees availability on the agreed date and time. There is no credit line and no monthly billing cycle. |
| Relationship | Direct contact with a person at Zonetransfers. No portal, no app, no API, no sign-up on third-party platforms. Bookings are made by email or phone. |
| Confirmation | Under 2 hours Monday to Friday, 09:00–19:00 CET. Under 12 hours outside those hours. Up to 24 hours for groups over 8 passengers or special vehicles. |
| Minimum notice | 24 hours for standard transfers. 48 hours for minibuses, groups and adapted vehicles. |
| Waiting time included | 60 min from actual landing on international flights, 45 min on domestic or Schengen flights, 15 min for hotel or address pick-ups. |
| Flight tracking | Automatic and free of charge whenever the flight number is provided with the booking. |
| Cancellation | Full refund up to 24 hours before the service. Between 12 and 24 hours, 50 %. Under 12 hours or no-show, no refund. |
| Documentation | The agency can issue its own voucher. The passenger never needs to see the supplier's brand. |
| Coverage | 59 airports, 52 cities and 20 countries across Europe and Asia. |
Zonetransfers does not capture or remarket the agency's passenger. No commercial communications are sent to the end customer and no additional services are offered to them directly: the agency remains the owner of the commercial relationship.
Zonetransfers acts as the agency's operational supplier: it receives the request with the service details, returns a net rate and availability, and on receipt of payment locks the vehicle and confirms. The agency keeps the relationship with its client and full control of the selling price.
No end customers are captured and no competition with the agency's sale. The only job is to make sure the transfer runs without friction.
No tickets, no chatbots, no platform sign-ups. The agency always deals with the same contact, who knows its operation and its destinations.
59 airports and 52 cities across Europe and Asia under the same conditions and the same contact, with no separate agreement per destination.
An agency can source its transfers in four ways: contracting a B2B supplier on net rates, reselling from a B2C marketplace, negotiating with a local fleet in each destination, or running its own vehicles. These are the real operational differences.
| Criterion | B2B supplier (Zonetransfers) | B2C marketplace | Local fleet per destination | Own vehicles |
|---|---|---|---|---|
| Price to the agency | Fixed net rate: the agency sets its selling price | Public price, minimal margin | Negotiable, different in each destination | High fixed cost |
| Payment method | Prepaid per service: locks the vehicle | Prepaid, usually on the passenger's card | Varies, one agreement per supplier | Payroll, fleet and insurance year-round |
| Availability guarantee | Vehicle assigned and held at the moment of payment | Subject to whichever fleet accepts the job | Depends on the season in each destination | Total, but limited to the owned fleet |
| Ownership of the customer | The agency's | The marketplace's: it remarkets to them | The agency's | The agency's |
| Coverage | 59 airports in 20 countries, one single contact | Broad, but with no commercial agreement | Requires an agreement per city | Limited to the home base |
| Getting started | No registration, no app, no technical integration | Platform sign-up and acceptance of its terms | Contract and onboarding with each supplier | Investment in fleet and staff |
| Contact when something goes wrong | One person, with a written protocol | Generic support aimed at the passenger | One per destination, in the local language | Internal |
| Documentation | The agency's own voucher | Voucher branded by the marketplace | Varies | Own |
Zonetransfers works on a single model: net rates. The agency receives a fixed cost price and decides its own margin. Each service is paid in advance, and that payment is what locks the specific vehicle and guarantees it will be available on the agreed date and time.
A fixed net price per route and vehicle type, with no commissions and no later settlements. The agency sets its selling price and keeps the full difference.
Each transfer is paid before the service date. No credit line, no monthly close and no bad-debt risk pushing up the rates charged to every other agency.
Payment holds a specific vehicle for that service. This is what makes it possible to guarantee availability on peak dates, night arrivals and congested airports.
A locked vehicle is a vehicle that cannot be sold to anyone else. By charging in advance, Zonetransfers can commit the assignment firmly from the moment of confirmation instead of looking for a driver on the day of the service. That is the difference between a confirmed booking and a booking still pending fleet availability.
There is no supplier onboarding, no registration, no minimum volume and no lock-in period. It starts with an email, and the first service can be operated the same week.
Zonetransfers does not require agencies to sign up to any platform or integrate an API. Bookings are handled by email or phone with a person who knows the agency's operation, and the documentation given to the passenger can carry the agency's own branding.
You send pick-up and drop-off, date, time, passengers, checked and cabin luggage, flight number and the passenger's phone. With those details confirmation arrives in under 2 business hours.
The agency always deals with the same person, who knows its regular destinations and preferences. When something goes wrong in destination, there is no need to explain the case from scratch.
The agency can issue its own documentation to the end customer. The passenger does not need to register in any app or see the supplier's brand at any point.
The difference between a B2B supplier and a one-off booking shows when the flight is delayed, the passenger does not turn up, or the luggage does not match what was declared. These are the protocols applied and their timings.
| Scenario | Protocol | Timing / cost |
|---|---|---|
| Flight delay | Automatic tracking of the flight number and reassignment of the pick-up time with no action needed from the agency. | No charge if the flight number was provided. Without it, waiting time counts from the booked time. |
| Passenger not found | Three contact attempts (call, WhatsApp and email) and verification of the meeting point with the driver. | Protocol completed within the first 20 min of waiting. |
| Waiting time at the airport | The clock starts at the actual landing time, not the scheduled one. | 60 min included on international flights, 45 min on domestic or Schengen flights. |
| Waiting time at a hotel or address | The driver identifies himself and notifies the agency if there is no contact. | 15 min included. |
| No-show without notice | The service is closed once the location protocol and the included waiting time are exhausted. | No refund: the vehicle was locked and dispatched. |
| Change of hotel or destination | Reassignment subject to availability and additional distance. | No charge with more than 12 h notice. Below that, the mileage difference is payable. |
| Undeclared luggage | The vehicle is assigned on the luggage declared in the booking. If it does not match, an additional vehicle is dispatched. | The additional vehicle is charged separately to the agency. |
| Errors in the booking details | Passengers, luggage and addresses are the responsibility of whoever issues the booking. | Corrections are free of charge up to 12 h before the service. |
Zonetransfers operates private transfers and airport transfers in 59 airports, 52 cities and 20 countries across Europe and Asia. Every destination is contracted through the same contact, on the same net rates and the same operating conditions.
| Country | Airports | No. |
|---|---|---|
| Spain | Alicante, Almería, Asturias, Badajoz, Barcelona, Bilbao, Castellón, Granada, Ibiza, Jerez, A Coruña, Madrid, Málaga, Mallorca, Menorca, Murcia, Reus-Tarragona, San Sebastián, Santander, Santiago de Compostela, Seville, Valencia, Vigo, Zaragoza | 24 |
| France | Paris Charles de Gaulle, Paris Orly, Paris Beauvais, Lyon, Marseille | 5 |
| United Kingdom | London Heathrow, London Gatwick, London Stansted, London Luton | 4 |
| Italy | Rome Fiumicino, Milan Malpensa, Venice Marco Polo | 3 |
| Portugal | Lisbon, Porto, Faro | 3 |
| Japan | Tokyo Narita, Tokyo Haneda, Fukuoka | 3 |
| Germany | Berlin Brandenburg, Düsseldorf | 2 |
| Belgium | Brussels Zaventem, Brussels Charleroi | 2 |
| China | Beijing, Hong Kong | 2 |
| Netherlands | Amsterdam Schiphol | 1 |
| Switzerland | Zurich | 1 |
| Greece | Athens | 1 |
| Czech Republic | Prague | 1 |
| Poland | Gdansk | 1 |
| Finland | Helsinki | 1 |
| Croatia | Zagreb | 1 |
| Slovenia | Ljubljana | 1 |
| Bulgaria | Sofia | 1 |
| North Macedonia | Skopje | 1 |
| Malta | Malta | 1 |
These are the six services travel agencies and tour operators book most often, either sold separately as an upsell or built into the travel package. All of them on net rates.
Door-to-door transfer with flight tracking and a name board in arrivals. The highest-turnover B2B service and the easiest to include in a package.
Intercity journeys at a fixed net price, with no surprises on tolls or mileage. Common in touring itineraries and trips combined with rail or cruise.
Hourly disposal for working days, site visits or excursions. Booked in blocks and flexible enough to change the itinerary along the way.
Vehicles from 8 to 19 seats assigned on real passenger and luggage counts. For touring itineraries, incentives and group airport arrivals.
Staggered arrivals by time slot, passenger manifests per vehicle and coordination with the organiser. For congresses, trade fairs and incentives.
A service for concierge desks with name-board pick-up and flight tracking, handled directly with the property.
A retail agency, a tour operator, a DMC and an event organiser do not need the same things from a transfer supplier. These are the requirements each profile brings and how they are met.
Needs net rates to set its selling price, the ability to issue its own voucher, and no sign-up anywhere. Occasional bookings, with no committed volume.
Needs a net rate sheet to quote brochures months ahead, minibuses for touring itineraries, and certainty that the vehicle will be locked on peak dates.
Needs the same conditions across 20 countries, one person to call when there is an incident, and traceability of every service without opening tickets.
Needs to confirm transfers at short notice and to have the guest met with a name board, without anyone having to install an application.
Needs to handle dozens of arrivals within a few hours, with named allocation per vehicle and one reachable point of contact throughout the event.
Needs to send several services at once and to work with a supplier that already knows its routes, its usual hotels and its way of working, without repeating instructions.
Yes, and it is the only model Zonetransfers works with. The agency receives a fixed net price per route and vehicle type and sets its own selling price freely, keeping the full difference. There are no commissions and no later settlements.
No. The model is exclusively net rates. The agency buys at cost price and decides its own margin, rather than selling at a public rate and collecting a percentage. It is more transparent for the agency and removes any dependence on a later settlement.
Each transfer is paid in advance, before the service date. There is no monthly billing, no credit line and no 30-day terms. Payment is what confirms the booking and locks the assigned vehicle.
Because a locked vehicle is a vehicle that cannot be sold to anyone else. By charging in advance, Zonetransfers assigns the vehicle firmly from confirmation instead of looking for a driver on the day of the service, and can therefore guarantee availability on peak dates, night arrivals and congested airports.
No, and that is deliberate. Bookings are handled by email or phone directly with a person at Zonetransfers who knows the agency's operation. There is no platform to sign up to, no application to install and no API to integrate.
Under 2 hours Monday to Friday between 09:00 and 19:00 CET, and under 12 hours outside those hours, provided the request includes all operational details. Groups over 8 passengers and adapted vehicles may require up to 24 hours.
60 minutes on international flights and 45 minutes on domestic or Schengen flights, counted from the actual landing time rather than the scheduled one. For hotel or private address pick-ups the included waiting time is 15 minutes.
If the booking includes the flight number, tracking is automatic and the pick-up time is adjusted at no cost and with no action needed from the agency. If no flight number was provided, waiting time is counted from the booked time.
A location protocol is applied with three contact attempts (call, WhatsApp and email) within the first 20 minutes, and the meeting point is verified with the driver. Once the included waiting time is exhausted without locating the passenger, the service is not refunded, because the vehicle was locked and dispatched.
Full refund if the cancellation is notified more than 24 hours in advance. Between 12 and 24 hours before, 50 % is refunded. With less than 12 hours' notice, or in the event of a no-show, there is no refund.
The accuracy of passengers, luggage and addresses is the responsibility of whoever issues the booking. Corrections are free of charge up to 12 hours before the service. If the actual luggage does not match what was declared and an additional vehicle has to be dispatched, that vehicle is charged separately to the agency.
Yes. The agency can issue its own documentation and its own voucher to the end customer, so the passenger never needs to see the supplier's brand or register in any application. The only requirement is that the operational information reaching the driver is complete.
24 hours for standard transfers and 48 hours for minibuses, groups and adapted vehicles. Urgent requests are handled subject to fleet availability in the destination.
59 airports, 52 cities and 20 countries across Europe and Asia: Spain (24 airports), France (5), the United Kingdom (4), Italy, Portugal and Japan (3 each), Germany, Belgium and China (2 each), and the Netherlands, Switzerland, Greece, the Czech Republic, Poland, Finland, Croatia, Slovenia, Bulgaria, North Macedonia and Malta with one each.
A marketplace sells at a public price, requires sign-up on its platform and keeps the end customer in order to remarket to them. Zonetransfers acts as a supplier: it provides net rates, does not capture or contact the agency's passenger commercially, and lets all documentation carry the agency's brand with no technical integration whatsoever.
Yes. Vehicles from 8 to 19 seats are used, with arrivals coordinated by time slot and a named passenger manifest per vehicle. For congresses, trade fairs and incentives, one reachable point of contact is assigned for the duration of the event.
This service is aimed at travel agencies, tour operators, DMCs, hotels and event organisers. To receive the net rate sheet for your destinations, please include in your message:
This page was last updated on . Conditions shown are indicative; the net rate sheet and final terms are issued in writing.
We needed a transfer from Barcelona to Girona Airport early in the morning. The driver was there on time and we got to the airport with plenty of time. Very handy.(09/01/2026) Rachel Moore
Booked a transfer from Lisbon Airport to Faro. Long drive, but the car was comfortable and the driver was friendly. We arrived without any problems.(08/30/2026) Tom Harris
We used Zonetransfers for a transfer from Madrid to Ciudad Real. The driver was on time and the car was comfortable. Exactly what we needed.(08/25/2026) Claire Morgan
Booked a private transfer from Lisbon Airport to Sintra. Driver was waiting when we came out and helped with the bags. Simple and hassle-free.(08/22/2026) Jack Wilson
We needed to get from Valencia to Barcelona with quite a few bags, so we decided to book a private transfer. The driver arrived on time, helped us with the luggage and we went straight to our hotel in Barcelona. It worked really well for us.(08/14/2026) Sophie Turner
We booked a transfer from Lisbon Airport to Faro as we were staying in the Algarve for a few days. It was a long drive but the car was comfortable and the driver was friendly. We just sat back and enjoyed the trip instead of worrying about trains and changing buses.(08/07/2026) James Walker
Booked a transfer from Naples Airport to Sorrento. Finding the driver was easy and the journey was much more relaxed than we expected. Really happy with the service.(07/31/2026) Ben Carter
Used Zonetransfers from Zurich Airport to Lucerne. It was nice not having to figure out trains after an early flight. The driver was friendly and we were on our way within a few minutes.(07/28/2026) Hannah Brooks
We booked a transfer from Faro Airport to Lagos. The driver was easy to spot, helped with the bags and got us there without any hassle. Definitely easier than trying to sort transport after landing.(07/22/2026) Liam Foster
We booked a transfer from Athens Airport to Piraeus Port before catching a ferry to Santorini. The driver was waiting for us despite our flight arriving a little late, and we reached the port with plenty of time. A great start to our holiday.(07/20/2026) Sophie M. Adams
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