FAQ

The smallest vehicle we have is 4 passengers, except for the Premium services, which we recommend 3 passengers because they are usually more compact. An 8-seater minivan can store up to twice as much as a 4-passenger vehicle. The luggage allowance is one suitcase per passenger with a maximum accumulated size of 159cm (75cm+53cm+31cm). Please reserve a vehicle with the appropriate capacity for your group's needs. Our operators work to offer you the best possible experience. If you have any questions about the luggage and the characteristics of the vehicle, please contact one of our operators by email (info@zonetransfers.com), or by phone (+34 665264451).

Of course, it's possible. Besides, they are free in most of the transfers we offer. We have children's chairs from different groups: Group I: Chairs suitable for children weighing between 9 and 18 kg (approx. between 9 months and 4 years). They have their own belts: one goes over each shoulder, another between the legs and they close over the child's belly. Group II: Seats suitable for children weighing between 15 and 25 kg (approx. between 4 years and 6 years). Booster with backrest. Group III: Chairs suitable for children weighing between 22 and 36 kg (approx. 5 months to 11 years). Booster without backrest. You can select how many child and/or baby seats you need during the booking process. On certain occasions, the seats may not be available, such as in a last-minute replacement in the assigned vehicle or if the seats are not compatible with the seats due to the characteristics of the vehicle. IMPORTANT: We do not have a Group 0 child seat in reverse gear (maxicosi), nor does it appear in the booking process on our website. If you need a Group 0 child seat, please contact us by email or telephone to provide you with a solution.

Zonetransfers.com works daily to expand destinations and populations. Don't enter the address (Street / Avenue / ...) in the booking search. Enter the city or town you want. During the booking process, we will ask you for the address where you need to pick you up and the address of your destination. If you can not find the origin, the final destination or the population, send us a budget request by clicking on the following link: http://www.zonetransfers.com/contact. You can also contact us and arrange your transfer by email (info@zonetransfers.com), or by phone (+34 665264451). We guarantee a response in less than 12 hours.

We offer the possibility of making a reservation in the following ways: -ONLINE: You can make your reservation online at our website www.zonetransfers.com -EMAIL: You can request a reservation by email (info@zonetransfers.com) -PHONE: You can make your reservation by phone by calling +34665264451.

We accept reservations with a minimum notice period of 24 hours (in the Peninsula) and 48 hours in the Canary and Balearic Islands (according to availability). For urgent last minute reservations, you can call us at +34665264451 and one of our operators will indicate if there is availability of the requested vehicle. This service is subject to validation and supervision by the operator.

You can pay the full amount 100% at the time of booking. We accept Visa credit/debit, Mastercard, American Express and Maestro. The PayPal platform can be used and we have it active, being the buyer responsible for paying the commissions involved in the transaction.

We have a secure 3D payment system, which when you go to book, asks for the password of the card before confirming the reservation. If the card is rejected you will have to contact your bank, this will give you the option to reset the password at the time the payment is charged to your card. Zonectransfers.com can not provide assistance related to your password.

As a general rule animals are not allowed, except if you travel with a guide or assistance dog. If you wish to travel with your pet and you have a carrier, ask one of our operators to confirm and validate this service. info@zonetransfers.com

There is nothing to worry about, as you will have (in your voucher) a 24-hour emergency number to contact the traffic coordinator who will tell the driver your current position.

There is also nothing to worry about, as flights are monitored so that, in the event of airline delays, you do not have any problems, your driver will always be waiting for you. They are in constant contact so you will not be left without transport due to a delayed flight. This service also has no cost for you, as long as you do not exceed 1 hour from the time your flight lands. Otherwise, additional costs may apply.

If you wish to cancel your reservation or transfer, you may do so "at no extra charge" up to 24 hours for transfers, and 48 hours for hourly arrangements, before the day of the first service. To do this, please contact us by phone or email info@zonetransfers.com

During the process of your booking on our website www.zonetransfers.com, you have the option of requesting an official invoice, providing all your details as a businessman or professional. You also have the option of requesting a simplified invoice to justify the service(s) contracted. You can also request an invoice by sending an email to info@zonetransfers.com.

MAIN AIRPORT TRANSFERS

OUR CUSTOMER OPINION

Thank you “Zonetransfers” for my refund on 2 bookings I had to cancel due to COVID-19. Your professional service is excellent, we have your taxis before and found from arriving at the airport to the hotel and return journey was hassle and stress free, dead on time, and drivers always very polite. We will definitely book with you again and also definitely recommend your excellent service.
(15/04/2020) Steven Hart
So on the ball ,excellent service ,reply’s straight back to inquires .so so helpful .highly recommend .
(17/02/2020) Brian M.
First class service. Highly efficient and particularly caring and loyal to customers.
Our holiday was cancelled due to this coronavirus covid 19 pandemic. Zonetansfers advised us then refunded 100% of the transfer booked.
Thank you, this service will not be forgotten and you will be our first pick for future requirements.
(01/04/2020) Bas Foederer
Fantastic easy, stress free cancellation with funds returned immediately! It’s a shame other companies aren’t as accommodating! Thanks to the Holiday Taxis team...excellent service. Will definitely use again!
(09/04/2020) Elspeth
The attention was very good. Finally my husband and me were allowed to fly from the Canary Islands to the Spanish mainland because of the restrictions of the airlines
(13/05/2020) Kristel V.
Quick response by email when I ask for a quote.
(13/05/2020) Tom Owen
Good presence and comfortable transfer with my children
(05/05/2020) Kenneth
Manuel is a spectacular driver and punctual and attentive, he made my trip very enjoyable. Without a doubt, I would repeat the experience.
(13/05/2020) Patricia Y.
The pick ups both at Berlin airport and from our hotel back to the airport were very efficient and we were kept informed on where to meet the drivers and expected time of pick up on the return journey.

Both drivers were very polite and helpful and also the man that met us on arrival at Berlin airport.
(28/05/2020) Maureen Barr
Nice and easy to navigate the booking site..
(01/06/2020) Brenda Avril
We have used Zonetrasnsfers every month for last year, always professional service, good drivers and totally reliable
(08/06/2020) Carl Reddin
Excellent service, on time, driver very helpful and a reasonable price
(12/06/2020) Adam Sanderson
Fantastic from start to finish. Booked to be collected from the airport and returned 5 days later. Booking experience was spot on, the driver who picked us up was great and our pick up was bang in time. Great service
(16/06/2020) Agnes M.
So far our booking experience has been stress free and easy to do and speedy with a great price too we have not used the transport yet but if it is as stress free as the booking experience then we will be very happy customers and will definitely use zonetransfers in the future.
(20/06/2020) M. Houston
Competitive prices - easy to use website - have used zonetransfers many times - and they are very efficient, on time and friendly - always provide a good service

(24/06/2020) Alan Moore
Easy to book, drivers very helpful and friendly and cars clean and modern. Professional service, highly recommended and we will certainly use them again.

(28/06/2020) Norm Travers
Transfer to and from Lisbon airport. Friendly, smart, courteous drivers. Excellent vehicles. A brilliant service, highly recommended.
(01/07/2020) David Taylor
Superb company and service as always with zone transfers, refund was processed quickly and efficiently due to the cancellation of our transfer, would recommend to anyone who needs a holiday transfer, will be using again soon
(15/07/2020) Sue Schnipper
Very efficient, Great Service
(17/07/2020) Lucas Greg
Full refund given without ever having to even ask.Excellent Customer Service from this Company, We will use your services again without hesitation once this dreadful situation has passed.
Well done Zone Transfers, and thank you.
(18/07/2020) Mireya Stump
Clear communication during challenging times and fair treatment of customers. Many companies could learn a lesson from these guys!!
(14/07/2020) Richard Bennett
Very good service, attentive, punctual and comfortable high-end cars in very good condition. Recommendable.
(25/07/2020) Samantha Würth
Very good service, very friendly and cheaper than if we had taken taxis. I recommend it
(23/07/2020) Dimitri
Everything went great. Super punctual and very friendly drivers. I recommend it 100%
(27/07/2020) Peter Welman
Good service!!
(03/08/2020) Dagmar Heat
hassle free, prompt refund.
brillant customer service.
(02/08/2020) Steve M.
Had to cancel after my airline cancelled the trip, contacted Zone Transfers and without any fuss at all they refunded the fee.
(04/08/2020) Denisse McCarthy