FAQ

The smallest vehicle we have is 4 passengers, except for the Premium services, which we recommend 3 passengers because they are usually more compact. An 8-seater minivan can store up to twice as much as a 4-passenger vehicle. The luggage allowance is one suitcase per passenger with a maximum accumulated size of 159cm (75cm+53cm+31cm). Please reserve a vehicle with the appropriate capacity for your group's needs. Our operators work to offer you the best possible experience. If you have any questions about the luggage and the characteristics of the vehicle, please contact one of our operators by email (info@zonetransfers.com), or by phone (+34 665264451).

Of course, it's possible. Besides, they are free in most of the transfers we offer. We have children's chairs from different groups: Group I: Chairs suitable for children weighing between 9 and 18 kg (approx. between 9 months and 4 years). They have their own belts: one goes over each shoulder, another between the legs and they close over the child's belly. Group II: Seats suitable for children weighing between 15 and 25 kg (approx. between 4 years and 6 years). Booster with backrest. Group III: Chairs suitable for children weighing between 22 and 36 kg (approx. 5 months to 11 years). Booster without backrest. You can select how many child and/or baby seats you need during the booking process. On certain occasions, the seats may not be available, such as in a last-minute replacement in the assigned vehicle or if the seats are not compatible with the seats due to the characteristics of the vehicle. IMPORTANT: We do not have a Group 0 child seat in reverse gear (maxicosi), nor does it appear in the booking process on our website. If you need a Group 0 child seat, please contact us by email or telephone to provide you with a solution.

Zonetransfers.com works daily to expand destinations and populations. Don't enter the address (Street / Avenue / ...) in the booking search. Enter the city or town you want. During the booking process, we will ask you for the address where you need to pick you up and the address of your destination. If you can not find the origin, the final destination or the population, send us a budget request by clicking on the following link: http://www.zonetransfers.com/contact. You can also contact us and arrange your transfer by email (info@zonetransfers.com), or by phone (+34 665264451). We guarantee a response in less than 12 hours.

We offer the possibility of making a reservation in the following ways: -ONLINE: You can make your reservation online at our website www.zonetransfers.com -EMAIL: You can request a reservation by email (info@zonetransfers.com) -PHONE: You can make your reservation by phone by calling +34665264451.

We accept reservations with a minimum notice period of 24 hours (in the Peninsula) and 48 hours in the Canary and Balearic Islands (according to availability). For urgent last minute reservations, you can call us at +34665264451 and one of our operators will indicate if there is availability of the requested vehicle. This service is subject to validation and supervision by the operator.

You can pay the full amount 100% at the time of booking. We accept Visa credit/debit, Mastercard, American Express and Maestro. The PayPal platform can be used and we have it active, being the buyer responsible for paying the commissions involved in the transaction.

We have a secure 3D payment system, which when you go to book, asks for the password of the card before confirming the reservation. If the card is rejected you will have to contact your bank, this will give you the option to reset the password at the time the payment is charged to your card. Zonectransfers.com can not provide assistance related to your password.

As a general rule animals are not allowed, except if you travel with a guide or assistance dog. If you wish to travel with your pet and you have a carrier, ask one of our operators to confirm and validate this service. info@zonetransfers.com

There is nothing to worry about, as you will have (in your voucher) a 24-hour emergency number to contact the traffic coordinator who will tell the driver your current position.

There is also nothing to worry about, as flights are monitored so that, in the event of airline delays, you do not have any problems, your driver will always be waiting for you. They are in constant contact so you will not be left without transport due to a delayed flight. This service also has no cost for you, as long as you do not exceed 1 hour from the time your flight lands. Otherwise, additional costs may apply.

Any cancellation of the contract must be made in writing by email to our Customer Service Department at info@zonetransfers.com. Cancellations can be made for individual transfer services or for a complete booking that includes more than one service, as well as for tour services or hourly arrangements. In case we receive your cancellation request, we will follow the cancellation policy that you can consult on this website, through this link in the CANCELLATIONS section:

https://www.zonetransfers.com/condiciones/

(Copy and paste into your browser)

During the process of your booking on our website www.zonetransfers.com, you have the option of requesting an official invoice, providing all your details as a businessman or professional. You also have the option of requesting a simplified invoice to justify the service(s) contracted. You can also request an invoice by sending an email to info@zonetransfers.com.

MAIN Airport Transfers & Taxi

OUR CUSTOMER OPINION

My taxi ride from Barcelona-El Prat Airport to the coastal town of LLoret de Mar was exceptional. The driver was courteous and knowledgeable about the area, providing valuable insights during the journey. The vehicle was spacious and well-maintained, ensuring a comfortable ride. The scenic drive along the Mediterranean coastline was truly breathtaking. I arrived in LLoret feeling rejuvenated and eager to enjoy its beautiful beaches and vibrant atmosphere. I would definitely use this service again in the future!
(04/16/2024) Alexander Petrov
I recently booked a transfer from Bilbao Airport to the Rioja wineries and it was a wonderful experience. The vehicle was comfortable and spacious. I highly recommend this service for anyone visiting the wineries.
(04/15/2024) Niklas Schmidt
I had the pleasure of utilizing the airport transfer service from Valencia airport to the historic city of Cartagena, and it was outstanding. The driver was prompt and professional, and the vehicle was clean and comfortable. The journey through the Spain was serene, offering picturesque views along the way. I arrived in Cartagena feeling relaxed and ready to explore its rich history and architecture.
(04/14/2024) David Patel
I recently used the transfer service from Seville airport to Malaga. The driver was professional and courteous, and the vehicle was clean and comfortable. What's more, the journey itself was smooth, allowing me to sit back and enjoy the beautiful Andalussia countryside. I would highly recommend this service to anyone traveling in Spain
(04/10/2024) Marta Kowalski
My recent transfer from Fiumicino airport to Padova exceeded all expectations. The driver not only navigated through the busy streets with ease but also provided valuable tips on where to eat and what to see in Padova. The journey was comfo rtable and enjoyable, allowing me to arrive at my destination feeling refreshed and ready to explore. I will definitely be using this service again in the future
(04/04/2024) Alessandro Rossi
I recently booked a transfer from Santander airport to Pamplona and I couldn't have been happier with the experience. The driver was friendly and accommodating, and the vehicle was spacious and well-maintained. I would highly recommend this service to anyone visiting the area.
(04/01/2024) Eva Müller
My taxi ride from Paris airport to Disneyland and Versailles was nothing short of exceptional. The driver was not only professional but also provided interesting insights into the history of Versailles during the journey. The vehicle was clean and comfortable, making for a pleasant ride. I would definitely use this service again in the future
(03/26/2024) Liam Smith
I recently used the airport transfer service from Lisbon to Porto and I was thoroughly impressed. Not only was the driver punctual, but the vehicle was also luxurious and comfortable. The journey was smooth, allowing me to relax and enjoy the scenic countryside views along the way. I highly recommend this service to anyone looking for a stress free travel experience.
(03/23/2024) Sophie Johnson
Our driver was waiting for us upon arrival in Seville. He was friendly and helpful and whisked us to our hotel in no time. Great service. Great price. Thank you.
(03/16/2024) Noel H
Opting for transportation from the airport to the city center was the best decision I made during my recent trip. The driver was punctual and courteous, providing a warm welcome upon my arrival. The vehicle was clean and comfortable, offering a relaxing ride through the scenic countryside. Throughout the journey, the driver shared interesting insights and anecdotes about the local area, enhancing my overall experience. Despite heavy traffic, we arrived at our destination in a timely manner, thanks to the driver's expert navigation skills. I was thoroughly impressed with the level of professionalism and hospitality displayed by the driver and would not hesitate to use this service again in the future.
(03/09/2024) Clara B.
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