FAQ

The smallest vehicle we have is 4 passengers, except for the Premium services, which we recommend 3 passengers because they are usually more compact. An 8-seater minivan can store up to twice as much as a 4-passenger vehicle. The luggage allowance is one suitcase per passenger with a maximum accumulated size of 159cm (75cm+53cm+31cm). Please reserve a vehicle with the appropriate capacity for your group's needs. Our operators work to offer you the best possible experience. If you have any questions about the luggage and the characteristics of the vehicle, please contact one of our operators by email (info@zonetransfers.com), or by phone (+34 665264451).

Of course, it's possible. Besides, they are free in most of the transfers we offer. We have children's chairs from different groups: Group I: Chairs suitable for children weighing between 9 and 18 kg (approx. between 9 months and 4 years). They have their own belts: one goes over each shoulder, another between the legs and they close over the child's belly. Group II: Seats suitable for children weighing between 15 and 25 kg (approx. between 4 years and 6 years). Booster with backrest. Group III: Chairs suitable for children weighing between 22 and 36 kg (approx. 5 months to 11 years). Booster without backrest. You can select how many child and/or baby seats you need during the booking process. On certain occasions, the seats may not be available, such as in a last-minute replacement in the assigned vehicle or if the seats are not compatible with the seats due to the characteristics of the vehicle. IMPORTANT: We do not have a Group 0 child seat in reverse gear (maxicosi), nor does it appear in the booking process on our website. If you need a Group 0 child seat, please contact us by email or telephone to provide you with a solution.

Zonetransfers.com works daily to expand destinations and populations. Don't enter the address (Street / Avenue / ...) in the booking search. Enter the city or town you want. During the booking process, we will ask you for the address where you need to pick you up and the address of your destination. If you can not find the origin, the final destination or the population, send us a budget request by clicking on the following link: http://www.zonetransfers.com/contact. You can also contact us and arrange your transfer by email (info@zonetransfers.com), or by phone (+34 665264451). We guarantee a response in less than 12 hours.

We offer the possibility of making a reservation in the following ways: -ONLINE: You can make your reservation online at our website www.zonetransfers.com -EMAIL: You can request a reservation by email (info@zonetransfers.com) -PHONE: You can make your reservation by phone by calling +34665264451.

We accept reservations with a minimum notice period of 24 hours (in the Peninsula) and 48 hours in the Canary and Balearic Islands (according to availability). For urgent last minute reservations, you can call us at +34665264451 and one of our operators will indicate if there is availability of the requested vehicle. This service is subject to validation and supervision by the operator.

You can pay the full amount 100% at the time of booking. We accept Visa credit/debit, Mastercard, American Express and Maestro. The PayPal platform can be used and we have it active, being the buyer responsible for paying the commissions involved in the transaction.

We have a secure 3D payment system, which when you go to book, asks for the password of the card before confirming the reservation. If the card is rejected you will have to contact your bank, this will give you the option to reset the password at the time the payment is charged to your card. Zonectransfers.com can not provide assistance related to your password.

As a general rule animals are not allowed, except if you travel with a guide or assistance dog. If you wish to travel with your pet and you have a carrier, ask one of our operators to confirm and validate this service. info@zonetransfers.com

There is nothing to worry about, as you will have (in your voucher) a 24-hour emergency number to contact the traffic coordinator who will tell the driver your current position.

There is also nothing to worry about, as flights are monitored so that, in the event of airline delays, you do not have any problems, your driver will always be waiting for you. They are in constant contact so you will not be left without transport due to a delayed flight. This service also has no cost for you, as long as you do not exceed 1 hour from the time your flight lands. Otherwise, additional costs may apply.

If you wish to cancel your reservation or transfer, you may do so "at no extra charge" up to 24 hours for transfers, and 48 hours for hourly arrangements, before the day of the first service. To do this, please contact us by phone or email info@zonetransfers.com

During the process of your booking on our website www.zonetransfers.com, you have the option of requesting an official invoice, providing all your details as a businessman or professional. You also have the option of requesting a simplified invoice to justify the service(s) contracted. You can also request an invoice by sending an email to info@zonetransfers.com.

MAIN Airport Transfers

OUR CUSTOMER OPINION

Friendly, punctual and excellent service

(14/09/2021) Abdullah Al Fourquan
I took a taxi at 6:30am to the Athens airport. Very reliable service with professional staff.
(14/09/2021) James Meagan
Excellent service! Communication was easy and fast, directions to pick up location were easy to follow and timing was perfect! Transport was smooth and fast and driver was nice and helpful. Amazing service :)

(13/09/2021) Cally Berryman
This is my second time using Zonetransfesr service. Both are during midnight. They are trustworthy, punctual with great price. The customer service is available 24/7.

(12/09/2021) Dave Simpaon
good taxi service. my kids loved the baby chairs with miki and mini, thanks a lot 🙂

(11/09/2021) Mina Marusic
effective
(11/09/2021) Mike Zglinicki
The Collection of our car was very efficient and Nicolas was superb, so friendly and helpful . We originally booked the car for one day and Nicolas extended it by three days for us very easily and at a sensible price and he provided a nicer car for us at the same price . Thank you Nicolas, a brilliant service.
(01/09/2021) Ross Stewart
Good experience. Car driver waiting on our arrival in Berlin , smooth transfer , car was super clean and we had no issues . Thanks

(01/09/2021) Saiful Munna
Great website, easy to navigate and very quick.
(01/09/2021) Lina Kaneva
Found it a little confusing to start with but all went through clearly. Did end up book insurance that I really didn't need but just let it go through as just needed to get transfers booked

(31/08/2021) Mason Frank
See all reviews