FAQ

The smallest vehicle we have is 4 passengers, except for the Premium services, which we recommend 3 passengers because they are usually more compact. An 8-seater minivan can store up to twice as much as a 4-passenger vehicle. The luggage allowance is one suitcase per passenger with a maximum accumulated size of 159cm (75cm+53cm+31cm). Please reserve a vehicle with the appropriate capacity for your group's needs. Our operators work to offer you the best possible experience. If you have any questions about the luggage and the characteristics of the vehicle, please contact one of our operators by email (info@zonetransfers.com), or by phone (+34 665264451).

Of course, it's possible. Besides, they are free in most of the transfers we offer. We have children's chairs from different groups: Group I: Chairs suitable for children weighing between 9 and 18 kg (approx. between 9 months and 4 years). They have their own belts: one goes over each shoulder, another between the legs and they close over the child's belly. Group II: Seats suitable for children weighing between 15 and 25 kg (approx. between 4 years and 6 years). Booster with backrest. Group III: Chairs suitable for children weighing between 22 and 36 kg (approx. 5 months to 11 years). Booster without backrest. You can select how many child and/or baby seats you need during the booking process. On certain occasions, the seats may not be available, such as in a last-minute replacement in the assigned vehicle or if the seats are not compatible with the seats due to the characteristics of the vehicle. IMPORTANT: We do not have a Group 0 child seat in reverse gear (maxicosi), nor does it appear in the booking process on our website. If you need a Group 0 child seat, please contact us by email or telephone to provide you with a solution.

Zonetransfers.com works daily to expand destinations and populations. Don't enter the address (Street / Avenue / ...) in the booking search. Enter the city or town you want. During the booking process, we will ask you for the address where you need to pick you up and the address of your destination. If you can not find the origin, the final destination or the population, send us a budget request by clicking on the following link: http://www.zonetransfers.com/contact. You can also contact us and arrange your transfer by email (info@zonetransfers.com), or by phone (+34 665264451). We guarantee a response in less than 12 hours.

We offer the possibility of making a reservation in the following ways: -ONLINE: You can make your reservation online at our website www.zonetransfers.com -EMAIL: You can request a reservation by email (info@zonetransfers.com) -PHONE: You can make your reservation by phone by calling +34665264451.

We accept reservations with a minimum notice period of 24 hours (in the Peninsula) and 48 hours in the Canary and Balearic Islands (according to availability). For urgent last minute reservations, you can call us at +34665264451 and one of our operators will indicate if there is availability of the requested vehicle. This service is subject to validation and supervision by the operator.

You can pay the full amount 100% at the time of booking. We accept Visa credit/debit, Mastercard, American Express and Maestro. The PayPal platform can be used and we have it active, being the buyer responsible for paying the commissions involved in the transaction.

We have a secure 3D payment system, which when you go to book, asks for the password of the card before confirming the reservation. If the card is rejected you will have to contact your bank, this will give you the option to reset the password at the time the payment is charged to your card. Zonectransfers.com can not provide assistance related to your password.

As a general rule animals are not allowed, except if you travel with a guide or assistance dog. If you wish to travel with your pet and you have a carrier, ask one of our operators to confirm and validate this service. info@zonetransfers.com

There is nothing to worry about, as you will have (in your voucher) a 24-hour emergency number to contact the traffic coordinator who will tell the driver your current position.

There is also nothing to worry about, as flights are monitored so that, in the event of airline delays, you do not have any problems, your driver will always be waiting for you. They are in constant contact so you will not be left without transport due to a delayed flight. This service also has no cost for you, as long as you do not exceed 1 hour from the time your flight lands. Otherwise, additional costs may apply.

If you wish to cancel your reservation or transfer, you may do so "at no extra charge" up to 24 hours for transfers, and 48 hours for hourly arrangements, before the day of the first service. To do this, please contact us by phone or email info@zonetransfers.com

During the process of your booking on our website www.zonetransfers.com, you have the option of requesting an official invoice, providing all your details as a businessman or professional. You also have the option of requesting a simplified invoice to justify the service(s) contracted. You can also request an invoice by sending an email to info@zonetransfers.com.

MAIN AIRPORT TRANSFERS

OUR CUSTOMER OPINION

This company has always provided a good and professional service. I have been using them for years and never disappointed me. Highly recommend!
(30/11/2020) Emma Roy
Thank you for meeting me promptly and helping with suitcases.
(30/11/2020) Paul Berggren
1st time with them and im more then happy! Right on time and quick drive to airport
(30/11/2020) Janet Maras
Driver was early, helpful and talkative but Respectful. The Ride itself was clean and quiet, i need to continue to use this service.
(29/11/2020) Rao Gudar
Trip was very comfortable. Everything went smoothly
(29/11/2020) Lizi
The driver was there 10 minutes ahead and the car was very clean and as big as we needed. The only negative was that I. Asked for a rear facing car seat and got a front facing one & the baby had a hard time sleeping in such an upright position
(28/11/2020) Michel Rees
Price and service
(23/11/2020) Werner Mock
I booked a transfer for the island of Gran Canaria in November. There was absolutely nothing to complain about. Unfortunately the outward flight had a delay of 90 minutes. Here I was already a bit worried, because I had often read that there should be bigger problems. But that was no problem at all. The meeting point was very well described in my confirmation, there we were assigned the appropriate coach. Unfortunately we had to wait there for 4 people (about 45 minutes) who did not show up. But zonetransfers can't help that. We had a 2-hour transfer with about 5 stops. The return trip was confirmed via e-mail and website. The bus arrived on time and the transfer was also completely ok. So despite my concerns in the meantime, I can recommend this website without any problems!
(23/11/2020) Adelia Rieger
Use Zone Transfers for several months. Zone Transfers has always been reliable and affordable
(22/11/2020) Irene C.
Very good and punctual nice drivers and much cheaper ,I do the transfers only over Zonetransfers
(21/11/2020) Sven Copur