GENERAL TERMS AND CONDITIONS OF SALE

DEFINITIONS

"Company", "we", "our", "our" refers to the company C_A_R_M_A_N W_O_R_L_D S_L, a Limited Company governed by current Spanish legislation and registered in the M_u_r_c_i_a Mercantile Register, Volume 3428, Folio 176, 1st entry, page MU-101152 and with the CIF B_0_5_5_6_0_0_3_2. "Client" is the person who pays the amount of the reservation.
"Passengers" refers to all passengers included in the reservation whether they are expressly named or not.
"Reservation Holder" means the first passenger listed in the reservation.
"You", "your", "you" refers to the client, including all passengers (or any of them as the case may be) that appear in the reservation.
"The transportation operator" means the provider of professional transportation services who will provide the transfer.
"Reservation" means the booking of transportation services with us.
"Transportation Service" means any service provided by us for the carriage of Passengers by road and includes any other service provided by us in connection with or arising from that carriage.
"Booking Voucher", "Transfer Voucher", "Voucher" means the written confirmation of the booking sent by us to you by email.
"Contract" means the reservation, these General Conditions and any other conditions applicable to the reservation.
"Conditions" refers to these General Conditions.
"Website", "Websites" refers to www.zonetransfers.com and any other website owned or operated by us.

2. WHO WE ARE

We provide transport management services for both individuals and groups. We operate under the brand name "Zonetransfers.com" which is our exclusive property. Our business name is C_a_l_l_e M_a_d_r_e d_e_D_i_o_s,2, M_u_r_c_i_a, Spain.
For commercial purposes we have the phone number +34 665 26 44 51, and we operate through the website www.zonetransfers.com and email info@zonetransfers.com. Please refer to the "CONTACT" section of our website for other local telephone numbers. In order to provide our services we work with transport operators who provide professional transport services for the transfer of passengers, or who act as an agency with legal capacity to offer transport services and who are in possession of all the necessary licences and permits according to the legislation applicable to each of them for the performance of this activity.
The transport service will not be considered in any case as a tourist package in the terms established by the Council Directive 90/314/EEC, of 13 June 1990, nor in the terms of the Royal Legislative Decree 1/2007, of 16 November, and the law 34/2002 that approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency.
Through its websites, C_A_R_M_A_N W_O_R_L_D S_L offers transport management services for both individuals and groups.
Before requesting a service offered on our website make sure you have read and understood these General Conditions, as they will govern any subsequent contract. By making a reservation you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have any doubts about any of the contractual conditions, please contact our Customer Service before continuing with the booking process. If you do not agree with any of the obligations arising from these Conditions, you should unfortunately not make any reservations with us.

3. ONLINE BOOKING PROCEDURE
The person making the reservation must be over 18 years of age and is responsible for following all steps of the online reservation system, ensuring that all information provided is correct and complete and making payment in full. Once the contract with C_A_R_M_A_N W_O_R_L_D S_L is formalized, the company will make all the necessary arrangements to organize the requested services.
The contract will be binding on the parties only when you receive your transfer voucher by email. In the event that the transport operator cannot provide the requested service, the customer will be informed and the total amount will be refunded using the same system used for payment, leaving the company free of any other obligation to the customer.
The customer must confirm receipt of our notifications. In the case of not receiving confirmation of receipt of the email, the records stored in our mail server will be considered sufficient proof of receipt.
Our message confirming receipts and payments made by the customer shall not be considered 


4. PAYMENT
We accept all major payment methods, such as credit cards (American Express, MasterCard/Diners International, Visa), debit cards (Visa/Delta, Visa/Electron), bank transfer and PayPal. The use of PayPal is only possible for bookings with a minimum amount and the customer assumes the corresponding commission or administration costs.
The charge will be made in Euros and the exchange rate query tools are provided for information purposes only.

5. EXCHANGES
The information contained in the transfer voucher includes the reserved destination, pick-up point and address of the accommodation. Any change affecting this or other data must be communicated by email to info@zonetransfers.com prior to the date of service provision, and will only be considered effective once it has been checked with the transport operator and confirmed to the customer by email.
The customer assumes any increase in the cost of the service due to a change in the reservation. The first change will not entail additional administration costs. Beyond this first change the company may charge 15 ? of administration costs for each additional change. No refunds will be given for changes made in less than 48 hours. Once the contract has been formalized, the customer must notify our Customer Service Department of any errors detected at least 48 hours before the corresponding transfer service. Notifications received with less than 48 hours notice regarding the transfer service will entitle the company to cancel the contract without any penalty.

6. CANCELLATIONS BY THE CLIENT
Any cancellation of the contract must be made in writing by email to our Customer Service department at info@zonetransfers.com. Both separate transfer services and a full booking including more than one service can be cancelled.
If we receive your cancellation request, the following policy will be followed:

Distance reservation
Cancellations are free of charge until 24 hours before the start of the trip.
The cancellations with less than 24 hours before the beginning of the trip, will not be reimbursed, because the transport operator that makes the service, reserved in that date and hour of the contracted service a hole for the accomplishment of its service, rejecting other services and reserves of other clients, generating therefore the corresponding loss or expenses of preparation that already have been executed.
100% of the original price of the trip is charged in case of a cancellation after the beginning of the trip or if the traveler does not show up. (not show by the traveler).

Reservation of hours
Cancellations are free of charge up to 72 hours before the start of the trip.
With less than 72 hours before the start of the trip, we cannot guarantee a full or partial refund of the reservation fee, as the preparation costs may have already been incurred.
We charge 100% of the original price of the trip in case of a cancellation after the start of the trip or if the traveler does not show up.

In this case we will send you an email with the confirmation of the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.

7. LAST MINUTE RESERVATIONS
Depending on the route and time of year, our free sale period ranges from 0 to 48 hours (or more in some particular cases) before the start of the transfer service. If the website indicates so, please TALK TO US 24/7 so that we can check availability for the type of transfer you are requesting. Please note that our cancellation policy will apply regardless of the date and time of the booking.

8. CHANGES AND CANCELLATIONS BY US
If the transport operator is forced to make any significant change in the conditions of service, or to cancel the service, we will inform you as soon as possible. We will do our best to respect your preferences about the chosen vehicle; however the vehicle may be replaced by a larger capacity or multiple vehicles depending on availability. If the change involves a reduction in the category or size of the vehicle for which we have a lower rate, the price difference will be refunded to you. The vehicles can be replaced by others of greater range depending on availability.
In extraordinary cases we may have to cancel your reservation. You will be refunded the full amount of the booking and this refund will cover all obligations towards the customer arising from such a cancellation. In any case, we will make the necessary efforts to find alternatives via


9. CHILD SEATS
Local and national legislation may vary depending on the country in which the shipment is made. However, all our transport operators comply with current legislation. If you book a private transfer we recommend that for safety reasons you use a lift or baby seat for passengers under 12 years of age or with a height of less than 135 cm. During the booking process you will have the opportunity to reserve child seats or lifts in most destinations, and in some cases at an additional cost, such as on the island of Menorca. We do not include in the booking process of our website the possibility of reserving a group 0 child seat (maxicosi). This type of child seat group 0 (maxicosi) will have to be requested to us by phone or by email, and may be available for use after your request and our verification response, subject to availability.
It is the responsibility of the booking holder to check that the restraint system is compatible with the vehicle and is correctly fitted. The company will not be liable for any incidents arising from misuse, or incorrect installation of the restraint system.
If you wish to travel with your own baby seat or booster and you have booked a private transfer, you must inform us of this circumstance before starting your journey. We must ensure that the vehicle used by the transport operator is compatible with the seat. For group services, minibuses or coaches are mostly used and child seats cannot be used in these vehicles.
We will do our best to ensure that the transport operator offers the seat or booster when it has been booked. There may be occasions when the reserved seat is not available. In such cases, you will be entitled to a refund of the amount paid for the reserved seat. If no seat is available, children over the age of three must use a seat belt. Children under three years of age may travel without a restraint system but must be placed in the rear seats of the vehicle.

10. CHILD FARES
All children and babies, regardless of their age, will be taken into account in determining the capacity of the vehicle to be used, and therefore must be included in the total number of passengers at the time of booking.

11. WHEELCHAIRS AND RESERVATIONS FOR PERSONS WITH REDUCED MOBILITY
Transfer services for people with reduced mobility must be requested through our Customer Service. We will do our best to accommodate your request even though we are not specialists in transporting passengers with reduced mobility. Passengers with reduced mobility must be able to access the vehicle autonomously or with the assistance of one of their companions. We can only accept folding wheelchairs. We regret that we cannot guarantee the type of vehicle to be used for your transfer.

12. RESERVATION OF ADDITIONAL STOP
During the booking process you will have the possibility to book an additional stopover in case you need to pick up or return a few keys or if your group is spread over more than one accommodation. The address of the additional stop must be located at the same destination as the main stop. The maximum duration of this additional stop will be 5 minutes, and it has a cost of 13 euros for each stop within the same location.

13. TRAVEL INSURANCE
We strongly recommend that you take out travel insurance appropriate to your needs. Please read the contract carefully and print out the documentation so that you can take it with you when you travel. Proper travel insurance will protect you against a number of risks that are beyond our control.


14. OUR RESPONSIBILITY
In the event of a breach of these conditions we shall be liable only for such damages as are attributable to our breach or negligence, and at most for the total amount paid by you. We are not liable for damages that are not directly attributable to us or for damages that are caused by accident, force majeure or are due to legal or administrative requirements.
We are not liable for incidents occurring during the provision of the service, in particular illness, personal injury or death, unless they are a direct result of our negligence.
This means that, in accordance with these conditions, we may accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is provided inadequately as a result of our incapacity or the inability of our employees or the inability of our transport operators to provide the transport service you contracted using reasonable knowledge and professionalism. Please note that it is your responsibility to demonstrate such lack of knowledge and professionalism if you wish to make a claim against the company.
In addition, we will only be liable for what our employees and transport operators do or fail to do while acting within the scope of their professional duties (for employees) or performing the work we have requested of them (for transport operators).
Nothing in these Terms and Conditions limits or excludes: a. our liability to you for death or personal injury resulting from our negligence. b. any other rights which you have as a consumer and user and which cannot be excluded or limited by law.
We are completely exempt from any liability in the event that the customer contracts directly with the transport operator for a service.
We cannot guarantee one hundred percent accuracy of the contents of this website. The possibility of the site being affected by a computer virus cannot be ruled out. However, we will do our best to rectify any errors that are reported to us in the shortest possible time. If due to one of these errors a reservation is made with the wrong price or with the wrong promotion, we reserve the right to cancel the contract without the need to compensate the client.

Similarly, any error on our part in the system of processing the reservation, resulting in erroneous rates that we consider on our part, or for any reason in the management of our system, we can cancel those reservations made by any user, and proceed to the immediate refund of the total amount of the reservation.

14.B - NO SHOW POLICY
Airport pick-up If the user or passenger does not show up without cancellation of the reservation within sixty (60) minutes after the agreed pick-up time at the agreed place of pick-up and it is not possible to communicate with him by means of the telephone number indicated in the reservation, this will be considered as a failure to show up without cancellation and the user is obliged to pay the full price indicated in the service contract.
If the user or passenger needs additional waiting time, he must notify our customer service team, and a 24-hour telephone number is always available. This additional time can generate extra amounts to be paid by the passenger.

Reservation of distances If the user or passenger does not show up without cancellation of the reservation within fifteen (15) minutes after the agreed pick-up time at the place agreed for the pick-up and it is not possible to communicate with him by means of the telephone number indicated in the reservation, this will be considered as a failure to show up without cancellation and the user is obliged to pay the full price indicated in the service contract.
If the user or passenger needs additional waiting time, he must notify our customer service team, and a 24-hour telephone number is always available.

Reservation of hours If the user or passenger does not appear at the agreed pick-up time at the agreed pick-up place and if the reserved hours have elapsed, the user is obliged to pay the full price indicated in the service contract. We will be at the customer's disposal at all times until the reserved hours have elapsed.

DRIVER WAITING TIME
- At the airport: Between 45 and 60 minutes from the time the flight specified in the reservation has landed. From that time on, a surcharge may be levied for waiting time in 30-minute increments.
- At cruise ports: Between 45 and 60 minutes from the time the cruise ship specified in the reservation docks. A waiting time surcharge may be levied on 30-minute segments thereafter.
- At train stations: Between 15 and 20 minutes from the time the train specified in the booking has arrived. From that time on, a waiting time surcharge may be levied in 30-minute increments.
- In private homes: Between 10 and 15 minutes from the time specified in the reservation. From that time on, a surcharge may be levied for waiting time in 30-minute increments.

15. FORCE MAJEURE
We cannot be held liable in the event that performance of our obligations or those of the transport operator is prevented or affected directly or indirectly by or as a result of an event of force majeure or any circumstance beyond our control including, but not limited to, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes, or flight cancellations by your airline. In this last case, the passenger will have to claim directly to his flight company, exempting our company from responsibility.

16. CONTACT
Any contact related to possible changes in the reservation data should be requested via email.
In the event of unavoidable changes to the contract, we will inform you via an email sent to the address provided at the time of booking; sending this email will be considered as proof of receipt by the client. The same applies to any other information mail we send you. For this reason it is of the utmost importance that you ensure that the e-mail address provided is correct and that you check your e-mail inbox until the start of the transfer service.
In case your arrival is delayed or diverted to a different airport, station or port, the Transport Operator will reschedule the Transfer Service and you will be picked up at the new arrival time subject to availability. In the event that there is no availability, you will be refunded in full. As far as these general conditions are concerned, we use the definition that IATA uses for the term "flight delay".
If for any reason you do not show up at the pick-up point within a reasonable time from the time shown on the transfer voucher, the transport operator or our Customer Service will try to contact you via the mobile phone number you have provided.
If this communication is not possible because you have not provided us with a valid number at the time of booking, because you do not have coverage, because you have activated your voicemail or because you have not answered the call, the service will not be provided, the transport operator will be released from its obligation to provide the service and no refund will be given.

17. TRANSPORT SERVICES
We offer a range of services agreed with transport operators. These are private transport services. We cannot guarantee the exact route to the chosen destination and the Google maps route shown on our website is for information purposes only. We make every effort to ensure that pick-up times are scrupulously respected but cannot guarantee them.
In case the driver of your private transfer cannot be reached, it is the responsibility of the client to contact us by calling the 24 hour service phone numbers listed on your booking voucher. If you do not call these numbers and arrange an alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no refund will be made. If the driver of your private transfer cannot reach you, a member of our Customer Service team will call the mobile phone number provided in the booking. Please ensure that you travel with that mobile phone and that it is switched on while you are waiting for your luggage or at the customs checkpoint. If we cannot reach you on the phone number provided, we will not be able to provide the service and no refund will be given. For non-airport pickups, we must receive your call within ten minutes of your scheduled pickup time. A list of all calls received is recorded and stored by a third party telephone service provider at our Customer Service numbers and will be used as evidence in the event of a dispute over whether calls were made to our contact numbers or not. Unused transfers are not refundable and the costs of an alternative transport will only be refunded if it has been pre-authorized by a member of our team. If you are authorized to take an alternative transport, please make sure you obtain and send us a receipt so that our Quality Department can review it. Transportation costs related to claims not accompanied by valid receipts will not be reimbursed.
It is your responsibility to check the scheduled pick-up time and ensure that you arrive at the airport, station or port in time to check in or make any other preparations for your trip.
The transport operator will pick you up and drop you off as close as possible to the addresses provided. If access via a regular route is closed due to weather conditions, traffic accidents, etc., the transport operator will, at your express request, take an alternative route to reach the agreed destination; in these cases additional costs may be incurred by you.
All contracted transport services are covered by the civil liability policy of the transport operator or the company contracted by it.
Although we endeavour to provide confirmation SMS messages when requested by the customer, this service is dependent on telephone networks that are beyond our control. If a text message does not arrive or arrives late, the customer must abide by the information provided by email.



18. LUGGAGE ALLOWANCE / CAPACITY
The vehicles used for private transfers have a capacity for at least 1 package or suitcase per passenger seat with a maximum combined measurement of 158 cm (length + width + height) per package. At the time of booking you must inform us of the luggage to be transported. It is not necessary to declare smaller luggage that can be placed on the passenger's footrest such as cameras, bags or small backpacks. The passenger will be responsible for any costs incurred in the event that additional vehicles are needed to transport undeclared baggage.

There is no additional charge for travelling with golf clubs or bicycles. However, please ensure that you reserve a vehicle large enough to accommodate all passengers, luggage and golf clubs. Each set of golf clubs should be counted as an additional passenger in the calculation of an appropriate vehicle size. For example, 6 passengers with 6 sets of golf clubs should reserve a 12pax vehicle. If you have any questions, please reserve a larger vehicle.

Your acceptance of the proposed Contract and the Terms and Conditions is considered a tacit agreement in which under no circumstances will you include in your luggage or personal belongings objects that contravene the laws of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility. Unless you travel with a guide dog, animals are not allowed. The transport of luggage and other personal items is at your own risk and in no case will we be liable for any damage or loss. This risk of damage or loss should be covered by the customer taking out insurance before the start of the trip.


19. YOUR RESPONSIBILITY
By entering into this contract you implicitly declare that: You are of legal age and in full possession of your mental faculties and are therefore able to assume the legal responsibilities arising from this agreement. You are aware of the scope of the services that are the object of this contract, the information regarding the company and the content of these General Conditions. He also declares that the credit or debit cards he uses are his own and that he has sufficient funds to cover the cost of the service. You understand that you must notify us as soon as possible of any changes to the information you have provided.
The services will be provided in accordance with the information specified in the transfer voucher sent by email. It is your responsibility to provide complete and correct addresses for pickup and destination points at the time of booking. It is also your responsibility to print and check the accuracy of the transfer voucher. If the information contained in the receipt is incorrect, you must contact our Customer Service team immediately to rectify it. During the booking process, please pay special attention to ensure that all mandatory fields, marked with an asterisk (*), have been filled in correctly. We are not responsible for reservations that are impossible to carry out and no refunds will be given for such reservations. You alone are responsible for providing the necessary documentation for the crossing of borders. We assume no responsibility and refuse to incur any additional costs caused by failure to provide such documents or by failure to comply with customs, police, tax or administrative regulations in the countries to which you intend to enter. The proof of transfer is not a valid document to obtain an entry visa.
In the event that the company is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the client not complying with the laws, regulations or other requirements of the countries in which he intends to enter or leave or that he intends to cross, the client will assume all responsibility for reimbursing the company. We reserve the right to withhold any amounts paid to us until the customer proves that he has reimbursed the amount of such fines, charges, etc.
We reserve the right, and you agree to these conditions, to charge your credit or debit card for damage to the vehicle (including a thorough cleaning) or for items that have disappeared from the vehicle.
We reserve the right not to accept any further reservations from a customer who has caused a major incident or repeated incidents.

20. RIGHT OF ADMISSION / CONDUCT OF THE USER
By entering into this contract you tacitly grant the company and the transport operator the right to refuse service to any passenger who, in the driver's opinion, is under the influence of alcohol or drugs and to those whose behaviour may be considered dangerous to the driver of the vehicle, to others or to themselves.
It is not permitted to carry alcoholic beverages in the transport operator's vehicles for consumption during the journey. This prohibition also applies to narcotics.
Smoking is prohibited inside the vehicle and in its immediate vicinity.
Eating inside the vehicle is not allowed.



21. COMPLAINTS
If the service you receive from the transport operator does not meet your expectations, you should immediately report it to the Customer Service department and, whenever possible, at the time the incident occurs. Complaints received after the transport service has been completed and which were not notified to us during the course of the transfer may not be accepted as we have not been given the opportunity to assist or intervene in any way. You will find our detailed contact details on the transfer voucher.
Written complaints must be sent by email to info@zonetransfers.com and reach us no later than 28 days after your return date.
If you have any questions regarding our online booking process or our customer service, please send your complaint to info@zonetransfers.com.

22. LANGUAGES
Our websites are available in several languages, and we continue to work on adding more languages in the future. Our customer service and email support are available in Spanish and English at all times. Wherever possible we try to help you in the language in which you made your booking. We pay special attention to the quality of the translation of our websites and these General Conditions but in case of discrepancy the Spanish version is considered valid.

23. INTELLECTUAL PROPERTY RIGHTS
The copyright, trademark and other intellectual property rights related to the contents published on our website are registered in the name of the company and are protected by national and international legislation governing intellectual property.
The use of the content of our website by a third party for any purpose other than the eventual booking of a transport service is prohibited. This prohibition includes the modification, subsequent publication as well as the reproduction or representation of all or part of such content without the prior and express consent of the company. Any illegal use of our website for any purpose is strictly forbidden.
The entire contents of this website are protected by intellectual and industrial property rights and are the exclusive property of Zonetransfers.com. It is expressly forbidden to use the website and its contents, as well as the databases and software necessary for the display or operation of the same, for commercial purposes, unless there is written consent from Zonetransfers.com.
Prohibited commercial uses include, but are not limited to
The resale or redistribution of the Website, its content and/or service through another website. In particular, "web scraping" techniques to access the contents of the Website.
The use of "deep linking" techniques that generate confusion in the user, such as "framing", and/or imply an improper and illicit use of Zonetransfers.com content.

24. APPLICABLE LAW AND JURISDICTION
These General Conditions shall be governed by current Spanish legislation.
The contract agreed between you and the company will be governed by Spanish law. For any controversy or claim the company and the client, with express resignation to any other jurisdiction, are submitted to the courts of the city of M_u_r_c_i_a.
If any of the stipulations contained in these conditions of use is declared illegal, null and void or inapplicable by a court decision, the rest of the stipulations will remain in full force and effect.

25. DATA PROTECTION
We welcome you to Zonetransfers.com and encourage you to read our Privacy Policy. Here we describe how Zonetransfers.com and all its subdomains collect and use information about their customers, users and subscribers to this website. This website respects and cares for the personal information of its users. As a user you should know that your rights are guaranteed. We strive to create a safe and reliable space.

Your privacy is important to us. In this privacy statement we explain what personal data we collect from our users and how we use it. We encourage you to read these terms carefully before providing your personal information on this website.

People over the age of thirteen can register on https://www.zonetransfers.com as users without the prior consent of their parents or guardians. In the case of minors under thirteen years of age, the consent of their parents or guardians is required for the processing of their personal data. Under no circumstances will the minor be asked to provide information regarding the professional or financial situation or the privacy of other family members without their consent. If you are under thirteen years of age and have accessed this website without notifying your parents, you should not register as a user or make any reservations.

 This website respects and takes care of the personal data of its users. As a user you should know that your rights are guaranteed. We strive to create a safe and reliable space and that is why we have some principles regarding your privacy:


- We never ask for personal information unless it is really necessary to provide you with the services you require.
- We never share our users' personal information with anyone, except to comply with the law or with your express permission.
- We never use your personal information for any purpose other than as set out in this privacy policy.
Please note that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill in any of its contact forms where personal data is collected.

Zonetransfers.com has adapted this website to the requirements of the Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and the Royal Decree 1720/2007 of 21 December, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals (RGPD), as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data.
- Identity of the person in charge: C_A_R_M_A_N W_O_R_L_D S_L
- Trade name: Zonetransfers.com
- NIF/CIF: B_0_5_5_6_0_0_3_2
- Address: C/ M_a_d_r_e d_e D_i_o_s, 2, 2º
- E-mail: info@zonetransfers.com
- Activity: Retail travel agency.
For the purposes of the aforementioned General Data Protection Regulations, the personal data you send through the web forms will be processed as "Web users and subscribers". For the processing of our users' data, we implement all the technical and organizational security measures established in the current legislation.
Principles that we will apply to your personal information
In the processing of your personal data, we will apply the following principles which are in line with the requirements of the new European data protection regulation:
- Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes which we will inform you about in advance with absolute transparency.
- Principle of data minimization: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
- Principle of limitation of the period of conservation: the data will be kept for no longer than necessary for the purposes of processing, depending on the purpose, we will inform you of the corresponding period of conservation, in the case of subscriptions, we will periodically review our lists and remove those records that have been inactive for a considerable time.
- Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and guarantee confidentiality. You should know that we take all the necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.
How have we obtained your data?
The personal data that we treat in Zonetransfers.com comes from:
- Contact form.
- Service request form.
- Registration form.
What are your rights when you provide us with your information?
Any person has the right to obtain confirmation of whether or not Zonetransfers.com is processing personal data concerning them. Interested persons have the right to:
- Request access to personal data concerning the interested party.
- Request their rectification or deletion.
- Request the limitation of their treatment.
- Oppose to the treatment.
- Request the portability of the data.


Data subjects may have access to their personal data and may request that inaccurate data be corrected or, where appropriate, that they be deleted when, among other things, the data are no longer necessary for the purposes for which they were collected. In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.

In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data. C_A_R_M_A_N W_O_R_L_D S_L will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of any claims. As a data subject, you have the right to receive the personal data concerning you that you have provided in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:
- The processing is based on consent.
- The data have been provided by the data subject.
- The processing is carried out by automated means.
In exercising your right to data portability, you are entitled to have personal data transferred directly from controller to controller where technically possible. Data subjects shall also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes the Regulation.
Right to oppose direct marketing
You have the right to object to direct marketing, including profiling conducted for such direct marketing through newsletters. You may opt out of direct marketing at any time in the following ways:
- by following the instructions provided in each marketing email
- by sending us an email to info@zonetransfers.com requesting cancellation.
For what purpose do we process your personal data?
When a user connects with this website, for example to book a transfer from the airport to the city, send us a support email, or write to us through the contact form, he is providing personal information for which Zonetransfers.com is responsible. That information may include personal data such as your IP address, name, physical address, email address, phone number, and other information. By providing this information, you consent to the collection, use, disclosure and storage of your information by https://www.zonetransfers.com, only as described in the Terms of Use and this Privacy Policy.

In Zonetransfers.com there are different systems for capturing personal information and we treat the information provided by the interested parties with the following purpose for each capture system (forms)
- Contact form: We request the following personal information: Name, Email, to respond to the requirements of users of https://www.zonetransfers.com. For example, we may use this data to respond to your request and to answer any doubts, complaints, comments or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, questions regarding the legal texts included on the website, as well as any other queries you may have that are not subject to the terms of contract. We inform you that the data you provide will be located on servers (provider managed by C_A_R_M_A_N W_O_R_L_D S_L) within the EU.
- Service request form: We ask for the following personal data: Name, Email, DNI (if you require an official invoice), contact telephone number in case the driver needs to contact you for any reason, to request any of the services that https://www.zonetransfers.com makes available to its users. The information gathered will allow the request of the corresponding service for a possible processing of the same ones. The requests will be answered by e-mail. The website allows to manage payments directly. We inform you that the data you provide will be located on servers (provider managed by C_A_R_M_A_N W_O_R_L_D S_L) within the EU.
- Supplier Registration Form: In this case, we ask for the following personal data: Name, telephone number, email, so that the purchasing team can contact you and register you as a supplier. Please note that the data you provide will be located on servers (supplier managed by C_A_R_M_A_N W_O_R_L_D S_L) within the EU.


- • .
There are other purposes for which we process your personal data:
To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects.
- To support and improve the services offered by this website.
- We also collect other non-identifying data obtained through some cookies that are downloaded to the user's computer when he/she navigates this website, which we detail in the cookie policy.
- To manage the social networks. Zonetransfers.com may have a presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of https://www.zonetransfers.com, will be governed by this section. As well as those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user of C_A_R_M_A_N W_O_R_L_D S_L It will treat your data for the purposes of properly managing its presence in the social network, reporting activities, products or services Zonetransfers.com. As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers in social networks to send advertising on an individual basis.
In accordance with the provisions of the general regulation of European data protection (RGPD) 2016/679, C_A_R_M_A_N W_O_R_L_D S_L (Zonetransfers.com) residing in C_a_l_l_e M_a_d_r_e d_e_D_i_o_s, 2, 2 º, 30004 M_u_r_c_i_a, will be responsible for processing the data for users of the website and subscribers.

Zonetransfers.com does not sell, rent or give away personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases collaborations with other professionals may be carried out, in such cases, users will be required to give their consent by informing them of the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest security standards.
Information regarding the use of data in relation to purchases on Zonetransfers.com
Depending on the payment method you choose, you may need to provide payment information to Zonetransfers.com to allow the transaction to take place. For example, if you pay by credit card, you will need to provide Zonetransfers.com with your credit card information (credit card number, expiration date, and security code) to enable the transaction.

If you link a PayPal account, the country and email address set forth in your PayPal account will be transferred from PayPal to Zonetransfers.com; PayPal will transmit the encrypted email address to Zonetransfers.com. Zonetransfers.com will use this information for identification purposes to provide customer service.

The legal basis for the processing of data mentioned in this section is the provision of the service you have requested (article 6, paragraph 1 (b) of the RGPD).
Facebook ads
At https://www.zonetransfers.com we use Facebook ads, the Facebook advertising platform, which allows us to create campaigns and ads. By generating an ad, you can segment the audience by:
- Location.
- Demographics (age, gender, etc.)
- Interests (activities, hobbies, etc.)
- What they buy online and through other channels.
- Etc.



The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves his data in the form of this website to join the newsletter subscription. In no case will the information from Facebook be used for a different purpose.
Legitimation for the processing of your data.
The legal basis for the processing of your data is: consent. Consent to this privacy policy is required for contact. The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.
Category of data collected.
The categories of data that are processed are identifying data. In no case are specially protected categories of data processed.
How long will we keep your data?
The personal data provided will be kept until you request its deletion.
To which recipients will your data be communicated?
Many tools we use to manage your data are contracted out to third parties. In order to provide services that are strictly necessary for the development of the activity, https://www.zonetransfers.com shares data with the following providers under their corresponding privacy conditions
- Google Analytics: a web analysis service provided by Google, Inc. a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files located on your computer, to help https://www.zonetransfers.com analyze the use that users make of the web site. The information generated by the cookie about your use of https://www.zonetransfers.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.
- The hosting contracted by our company treats the data with the purpose of performing its hosting services to C_A_R_M_A_N W_O_R_L_D S_L
- Email marketing: Mailchimp,SL., with address in USA (EU). More information at: https://mailchimp.com/ Mailchimp, treats the data in order to perform their email marketing services to C_A_R_M_A_N W_O_R_L_D S_L
- Redsys: Redsys Processing Services. SL, located in Spain (EU). More information at: http://www.redsys.es/, treats the data in order to perform management services for payments via credit card to C_A_R_M_A_N W_O_R_L_D S_L
- Paypal: PayPal Holdings, Inc. domiciled in Palo Alto, California (USA). More information at: https://www.paypal.com/es/home, treats the data in order to perform management services for payments to C_A_R_M_A_N W_O_R_L_D S_L
Navigation
When you browse https://www.zonetransfers.com we may collect non-identifiable information which may include, but is not limited to, your IP address, your geographic location (approximately), a record of your use of the services and sites and other information which cannot be used to identify you. Non-identifying data also includes data related to your browsing habits through third party services. This website uses the following third-party analysis services:
- Google analytics.
- Facebook Pixel.

We use this information to analyze trends, administer the site, track users' movements around the site and gather demographic information about our user base as a whole.
Data Privacy and Security.
https://www.zonetransfers.com is committed to using and processing your personal data only if it is kept confidential and used for the intended purpose. We also undertake to protect your personal data and take appropriate measures to prevent its alteration, loss, unauthorized access, in accordance with data protection laws in force. This website includes an SSL certificate. This is a security protocol that makes your data travel in an integral and safe way, that is, the transmission of data between a server and web user, and in feedback, is totally encrypted or coded. https://www.zonetransfers.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access by third parties. With respect to confidentiality of processing, C_A_R_M_A_N W_O_R_L_D S_L will ensure that any person who is authorized by Zonetransfers.com to process customer data (including its staff, partners and suppliers), will be under an appropriate obligation of confidentiality (whether a contractual or legal duty). When a security incident occurs, upon Zonetransfers.com's realization, it will notify the Customer without undue delay and will provide timely information regarding the Security Incident as it becomes known or when reasonably requested by the Customer.
Accuracy and Truthfulness
As a user, you are solely responsible for the accuracy and correctness of the data you send to https://www.zonetransfers.com exonerating C_A_R_M_A_N W_O_R_L_D S_L (Zonetransfers.com), from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.
Acceptance and consent
The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the processing of the same by C_A_R_M_A_N W_O_R_L_D S_L (Zonetransfers.com) in the manner and for the purposes indicated in this privacy policy.
Revocability
The consent given, both for the treatment and for the transfer of the data of the interested parties, can be revoked at any time by communicating it to C_A_R_M_A_N W_O_R_L_D S_L (Zonetransfers.com) under the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.
Changes in the privacy policy.
C_A_R_M_A_N W_O_R_L_D S_L reserves the right to amend this policy to adapt to new legislation or case law, as well as industry practices. In such cases, C_A_R_M_A_N W_O_R_L_D S_L will announce on this page the changes introduced with reasonable notice before its implementation.
Commercial mail
In accordance with the LSSICE, https://www.zonetransfers.com does not carry out SPAM practices, and therefore does not send commercial e-mails by electronic means that have not been previously requested or authorised by the user. Consequently, by accepting this Privacy Policy, the user gives his express consent to receive the newsletter, regardless of the commercial information requested from time to time. In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, https://www.zonetransfers.com undertakes not to send commercial communications without duly identifying them.

Document revised in 03 / 2020.

MAIN AIRPORT TRANSFERS

OUR CUSTOMER OPINION

Thank you “Zonetransfers” for my refund on 2 bookings I had to cancel due to COVID-19. Your professional service is excellent, we have your taxis before and found from arriving at the airport to the hotel and return journey was hassle and stress free, dead on time, and drivers always very polite. We will definitely book with you again and also definitely recommend your excellent service.
(15/04/2020) Steven Hart
So on the ball ,excellent service ,reply’s straight back to inquires .so so helpful .highly recommend .
(17/02/2020) Brian M.
First class service. Highly efficient and particularly caring and loyal to customers.
Our holiday was cancelled due to this coronavirus covid 19 pandemic. Zonetansfers advised us then refunded 100% of the transfer booked.
Thank you, this service will not be forgotten and you will be our first pick for future requirements.
(01/04/2020) Bas Foederer
Fantastic easy, stress free cancellation with funds returned immediately! It’s a shame other companies aren’t as accommodating! Thanks to the Holiday Taxis team...excellent service. Will definitely use again!
(09/04/2020) Elspeth
The attention was very good. Finally my husband and me were allowed to fly from the Canary Islands to the Spanish mainland because of the restrictions of the airlines
(13/05/2020) Kristel V.
Quick response by email when I ask for a quote.
(13/05/2020) Tom Owen
Good presence and comfortable transfer with my children
(05/05/2020) Kenneth
Manuel is a spectacular driver and punctual and attentive, he made my trip very enjoyable. Without a doubt, I would repeat the experience.
(13/05/2020) Patricia Y.
The pick ups both at Berlin airport and from our hotel back to the airport were very efficient and we were kept informed on where to meet the drivers and expected time of pick up on the return journey.

Both drivers were very polite and helpful and also the man that met us on arrival at Berlin airport.
(28/05/2020) Maureen Barr
Nice and easy to navigate the booking site..
(01/06/2020) Brenda Avril
We have used Zonetrasnsfers every month for last year, always professional service, good drivers and totally reliable
(08/06/2020) Carl Reddin
Excellent service, on time, driver very helpful and a reasonable price
(12/06/2020) Adam Sanderson
Fantastic from start to finish. Booked to be collected from the airport and returned 5 days later. Booking experience was spot on, the driver who picked us up was great and our pick up was bang in time. Great service
(16/06/2020) Agnes M.
So far our booking experience has been stress free and easy to do and speedy with a great price too we have not used the transport yet but if it is as stress free as the booking experience then we will be very happy customers and will definitely use zonetransfers in the future.
(20/06/2020) M. Houston
Competitive prices - easy to use website - have used zonetransfers many times - and they are very efficient, on time and friendly - always provide a good service

(24/06/2020) Alan Moore
Easy to book, drivers very helpful and friendly and cars clean and modern. Professional service, highly recommended and we will certainly use them again.

(28/06/2020) Norm Travers
Transfer to and from Lisbon airport. Friendly, smart, courteous drivers. Excellent vehicles. A brilliant service, highly recommended.
(01/07/2020) David Taylor
Superb company and service as always with zone transfers, refund was processed quickly and efficiently due to the cancellation of our transfer, would recommend to anyone who needs a holiday transfer, will be using again soon
(15/07/2020) Sue Schnipper
Very efficient, Great Service
(17/07/2020) Lucas Greg
Full refund given without ever having to even ask.Excellent Customer Service from this Company, We will use your services again without hesitation once this dreadful situation has passed.
Well done Zone Transfers, and thank you.
(18/07/2020) Mireya Stump
Clear communication during challenging times and fair treatment of customers. Many companies could learn a lesson from these guys!!
(14/07/2020) Richard Bennett
Very good service, attentive, punctual and comfortable high-end cars in very good condition. Recommendable.
(25/07/2020) Samantha Würth
Very good service, very friendly and cheaper than if we had taken taxis. I recommend it
(23/07/2020) Dimitri
Everything went great. Super punctual and very friendly drivers. I recommend it 100%
(27/07/2020) Peter Welman
Good service!!
(03/08/2020) Dagmar Heat
hassle free, prompt refund.
brillant customer service.
(02/08/2020) Steve M.
Had to cancel after my airline cancelled the trip, contacted Zone Transfers and without any fuss at all they refunded the fee.
(04/08/2020) Denisse McCarthy